Do you know how to say what you really mean? Does the person with whom you are communicating fully understand your meaning? Never be misunderstood or put someone on the defensive again due to your words! Using seven clear-cut steps illustrated with personal stories and practiced with accompanying action steps, communication expert Angela Giles walks you through the essentials of communicating effectively with anybody, anywhere. This is a must-read guide for anyone in sales, business or a personal relationship – in other words, you!